Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item (s) you purchased must be delivered in a condition that does not match the listed description. We do not accept returns on the basis of buyer's remorse. We do not accept returns on gift cards.

To start a return, you can contact us at symbioteCEO@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at symbioteCEO@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds/Exchanges

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.